Bloomaftermom provides appointment-based lifestyle organisation and home arrangement services to eligible customers in European markets. This Service Delivery Policy explains how bookings are arranged and how services are delivered.
1. Booking Confirmation
After a customer completes a service booking, the booking details will be reviewed and an appointment will be arranged according to service availability.
Customers should provide accurate contact information and the service location details requested during the booking process. An appointment is not considered confirmed until the relevant booking arrangements have been accepted by Bloomaftermom.
2. Pre-Service Arrangements
Before an appointment, customers may receive confirmation of the agreed service, appointment date, approximate arrival time and any information required for the visit.
Customers are responsible for ensuring that the agreed location can be accessed at the scheduled time and that any information necessary for the selected service has been provided.
3. Service Delivery
Services are delivered at the agreed customer location and in accordance with the description of the selected service package.
Depending on the package purchased, the service may include household organisation, sorting and categorisation of everyday items, space arrangement, storage planning and practical organisation assistance.
Only activities included within the selected service description are covered. Additional requests may require a separate booking or arrangement.
4. Delivery Timeframe
Appointments are generally arranged according to the availability shown or communicated during the booking process.
Where an appointment needs to be changed because of circumstances affecting the agreed schedule, Bloomaftermom will contact the customer and seek to arrange an alternative appointment where appropriate.
Service timing may also depend on the customer’s availability, access to the agreed location and the actual scope of the selected service.
5. Customer Cooperation
Customers are expected to provide accurate booking information and reasonable access to the agreed service location.
If a customer is unavailable, provides materially incorrect information, or the agreed service cannot reasonably be carried out because of circumstances attributable to the customer, the appointment may need to be rescheduled in accordance with the applicable booking terms.
6. Completion of Service
A service is considered delivered when the agreed appointment has been completed substantially in accordance with the selected service description.
Where a customer believes that a service has not been delivered in accordance with the agreed scope, the customer should contact Bloomaftermom promptly with the relevant booking details so that the matter can be reviewed.
7. Changes and Rescheduling
Requests to change an appointment should be submitted as early as reasonably possible.
Rescheduling is subject to appointment availability and the applicable cancellation and booking terms. Where a change is required by Bloomaftermom, the customer will be contacted regarding the available arrangements.
8. Service Area
Services are offered only in the European locations and service areas stated or accepted through our website. A booking may be declined where the requested location falls outside the applicable service area.
9. Consumer Rights
Where European consumer protection legislation applies, customers retain all mandatory statutory rights relating to service contracts, including applicable cancellation or withdrawal rights.
Nothing in this Policy is intended to exclude or restrict a consumer right that cannot lawfully be excluded or restricted.
10. Contact
For questions concerning service delivery, appointments or booking arrangements, please contact:
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