Cancellation requests should include the customer’s name, booking details and requested cancellation date.
Where applicable, customers may exercise statutory cancellation or withdrawal rights provided by the consumer protection laws of their country.
2. Cancellation Before the Appointment
Where a customer cancels before the scheduled appointment and no statutory exception applies, any refund will be handled in accordance with the applicable booking terms and the customer’s legal rights.
Where a cancellation is received sufficiently in advance to allow the appointment to be released and no service has commenced, the applicable refund will be assessed based on the relevant service terms.
3. Cancellation Close to or at the Appointment Time
Where a customer cancels shortly before an appointment, fails to attend, or cannot provide the agreed access or information required for the service, the booking may be subject to the cancellation terms applicable to the selected service.
Any amount retained will be limited to amounts permitted under applicable law and the agreed contractual terms.
4. Services Already Commenced
If a customer has requested that a service begin before the end of an applicable statutory withdrawal period, any required consent concerning early performance will be obtained where applicable.
Where a customer lawfully withdraws after requesting early commencement, the customer may be required to pay a proportionate amount for services supplied up to the time the withdrawal is communicated, where permitted by applicable law.
5. Rescheduling
Customers may request to change an appointment by contacting us as early as reasonably possible.
Rescheduling is subject to availability. Where a new appointment cannot be arranged, the applicable cancellation and refund provisions will apply.
6. Cancellation by Bloomaftermom
If Bloomaftermom needs to cancel an appointment before the service begins, we will contact the customer regarding the available arrangements.
Where the customer is legally entitled to a refund because a service has been cancelled by Bloomaftermom, the applicable amount will be refunded in accordance with the relevant legal requirements.
7. Refund Processing
Approved refunds will be processed using the payment method associated with the original transaction unless another method is required or permitted by applicable law.
Refund processing will take place within the period required by applicable legislation.
The time required for the refunded amount to appear in a customer’s account may depend on the relevant financial institution.
8. Service Complaints and Refund Requests
If a customer believes that a service has not been provided substantially in accordance with the agreed service description, the customer should contact us promptly and provide the relevant booking information.
We will review the matter against the agreed service scope, booking information and applicable legal requirements before determining the appropriate remedy.
9. Statutory Consumer Rights
Customers in European jurisdictions retain mandatory rights available under applicable consumer protection legislation, including applicable rights relating to cancellation, withdrawal, conformity and remedies for services.
Nothing in this Policy excludes or restricts a statutory right that cannot lawfully be excluded or restricted.
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